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A seven-step approach to handling difficult conversations with confidence and skill. "Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? This book offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged...
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"This book explores how to develop better communication skills, particularly at a time when conversations can be highly polarized. Our conversations about diversity or inclusion, about equity and fairness, or about power relationships take place in a historical context of injustice, injury, and pain, which is difficult to navigate. These conversations are made more challenging by the fact that injustice is still very real. In spite of the potential...
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Verbal Judo is the martial art of the mind and mouth that can show you how to be better prepared in every verbal encounter. Listen and speak more effectively, engage people through empathy (the most powerful word in the English language), avoid the most common conversational disasters, and use proven strategies that allow you to successfully communicate your point of view and take the upper hand in most disputes.
Verbal Judo offers a creative
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NEW YORK TIMES BESTSELLER • Award-winning actor Alan Alda tells the fascinating story of his quest to learn how to communicate better, and to teach others to do the same. With his trademark humor and candor, he explores how to develop empathy as the key factor.
“Invaluable.”—Deborah Tannen, #1 New York Times bestselling author of You’re the Only One I Can Tell and You Just Don’t...
“Invaluable.”—Deborah Tannen, #1 New York Times bestselling author of You’re the Only One I Can Tell and You Just Don’t...
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"Bestselling author Walter Mosley has proven himself a master of narrative tension, both with his extraordinary fiction and gripping writing for television. The Awkward Black Man collects seventeen of Mosley's most accomplished short stories to display the full range of his remarkable talent. Mosley presents distinct characters as they struggle to move through the world in each of these stories-heroes who are awkward, nerdy, self-defeating, self-involved,...
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"Mia's abuela has left her sunny house with parrots and palm trees to live with Mia and her parents in the city. The night she arrives, Mia tries to share her favorite book with Abuela before they go to sleep and discovers that Abuela can't read the words inside. So while they cook, Mia helps Abuela learn English ("Dough. Masa"), and Mia learns some Spanish too, but it's still hard for Abuela to learn the words she needs to tell Mia all her stories....
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With the same profound insight, simplicity, and practical wisdom that propelled The 7 Habits of Highly Effective People to worldwide acclaim, Stephen R. Covey now focuses on the primary concern of society today—family.
True Happiness does not come from possessions or fame; it comes from the quality of your relationships with the people you love and respect. The 7 Habits of Highly Effective Families will help you find...
True Happiness does not come from possessions or fame; it comes from the quality of your relationships with the people you love and respect. The 7 Habits of Highly Effective Families will help you find...
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"We all know people who seem capable of connecting with almost anyone. They are the ones we turn to for advice, the ones who ask deep questions but also seem to hear what we are trying to say. What do they know about conversation that makes them so special? And what can they tell us about how communication really works? Supercommunicators, Charles Duhigg argues, understand--some by intuition, some by hard-won experience--that there is a science to...
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""We're taught to lead the conversation. On social media, we shape our personal narratives. At parties, we talk over one another. So do our politicians. We're not listening. And no one is listening to us. Despite living in a world where technology allows constant digital communication and opportunities to connect, it seems no one is really listening or even knows how. And it's making us lonelier, more isolated, and less tolerant than ever before....
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For over thirty-five years, parents have turned to How to Talk So Kids Will Listen & Listen So Kids Will Talk for its respectful and effective solutions to the unending challenges of raising children. Now, in response to growing demand, Adele's daughter, Joanna Faber, along with Julie King, tailor How to Talks powerful communication skills to children ages two to seven. Faber and King, each a parenting expert in her own right, share their wisdom accumulated...
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Your life's calling is too important to let toxic people take it away.InWhen to Walk Away,Gary Thomas--bestselling author of Sacred Marriage--draws from biblical and modern stories to equip you with practical insights to handle toxic people in your life and live true to your God-given purpose. As Christians, we often feel the guilt and responsibility of meeting the needs of unhealthy people in our lives.Whether a sibling, parent, spouse, coworker,...
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Conflict is the top reason couples seek help—but it's also an opportunity for greater intimacy, deeper connection, and lasting love according to this essential guide from the world's leading relationship scientists and bestselling authors of The Seven Principles for Making Marriage Work and Eight Dates. How we fight predicts the future of our relationships. Most of us blunder into conflict without knowing what we are really fighting about and then...
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A collection of poetry and short prose focused on understanding how past wounds impact our present relationships. The author describes how intense emotions accumulate in our subconscious and condition us to act and react in certain ways. In a spare, poetic style, he guides readers through the excavation and release of the past that is required for growth.
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"Former White House Press Secretary and current MSNBC host Jen Psaki shares the surprising lessons she's learned on her path to success and offers unique yet universal advice about how to be a more effective communicator in any situation. Not many White House Press Secretaries capture the nation's interest the way Jen Psaki did. Refreshingly candid and clear, Psaki quickly became known for her ability to break through the noise and successfully deliver...