Delivering quality service : balancing customer perceptions and expectations
(Book)

Book Cover
Average Rating
Contributors
Published
New York : London : Free Press ; Collier Macmillan, c1990.
Physical Desc
xii, 226 pages : ill. ; 25 cm.
Status

Description

Loading Description...

Also in this Series

Checking series information...

Copies

LocationCall NumberStatus
Lamar Community College Library (C426.lc) - GENERALHF 5415 .5 .Z45 1On Shelf

More Like This

Loading more titles like this title...

More Copies In Prospector

Loading Prospector Copies...

More Details

Published
New York : London : Free Press ; Collier Macmillan, c1990.
Format
Book
Language
English

Notes

General Note
Includes index.
Bibliography
Includes bibliographical references (p. 207-218).

Reviews from GoodReads

Loading GoodReads Reviews.

Citations

APA Citation, 7th Edition (style guide)

Zeithaml, V. A., & Parasuraman, A. (1990). Delivering quality service: balancing customer perceptions and expectations . Free Press ; Collier Macmillan.

Chicago / Turabian - Author Date Citation, 17th Edition (style guide)

Zeithaml, Valarie A and A. Parasuraman. 1990. Delivering Quality Service: Balancing Customer Perceptions and Expectations. Free Press ; Collier Macmillan.

Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)

Zeithaml, Valarie A and A. Parasuraman. Delivering Quality Service: Balancing Customer Perceptions and Expectations Free Press ; Collier Macmillan, 1990.

MLA Citation, 9th Edition (style guide)

Zeithaml, Valarie A., and A Parasuraman. Delivering Quality Service: Balancing Customer Perceptions and Expectations Free Press ; Collier Macmillan, 1990.

Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.

Staff View

Loading Staff View.