Uncommon service : how to win by putting customers at the core of your business
(Book)
Author
Contributors
Published
Boston, Mass. : Harvard Business Review Press, c2012.
Physical Desc
x, 247 pages : ill. ; 24 cm.
Status
Description
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Copies
| Location | Call Number | Status |
|---|---|---|
| Nederland Community Library - NONFICTION | 658.8 Frei | On Shelf |
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More Details
Published
Boston, Mass. : Harvard Business Review Press, c2012.
Format
Book
Language
English
Notes
Bibliography
Includes bibliographical notes (p. [227]-231) and index.
Description
Offers an organizational design model for service organizations, covering such topics as funding mechanisms, employee management systems, and customer management systems.
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Citations
APA Citation, 7th Edition (style guide)
Frei, F., & Morriss, A. (2012). Uncommon service: how to win by putting customers at the core of your business . Harvard Business Review Press.
Chicago / Turabian - Author Date Citation, 17th Edition (style guide)Frei, Frances and Anne. Morriss. 2012. Uncommon Service: How to Win By Putting Customers At the Core of Your Business. Harvard Business Review Press.
Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)Frei, Frances and Anne. Morriss. Uncommon Service: How to Win By Putting Customers At the Core of Your Business Harvard Business Review Press, 2012.
MLA Citation, 9th Edition (style guide)Frei, Frances., and Anne Morriss. Uncommon Service: How to Win By Putting Customers At the Core of Your Business Harvard Business Review Press, 2012.
Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.
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