Perfect phrases for customer service : hundreds of tools, techniques, and scripts for handling any situation
(Book)

Book Cover
Average Rating
Author
Bacal, Robert.
Published
New York : McGraw-Hill, [2005].
Physical Desc
xv, 222 pages ; 21 cm
Status
On Shelf
Canon City Public Library - NONFICTION
658 PER
1 available
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Canon City Public Library - NONFICTION658 PEROn Shelf

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Subjects

LC Subjects
Consumer satisfaction.
Customer relations.
Customer services.
Success in business.

More Details

Published
New York : McGraw-Hill, [2005].
Format
Book
Language
English

Notes

Description
A customer service training guide featuring ready-to-use scripts and phrases for more successful service, verbal tools and techniques to deal with customer complaints, common business scenarios and bottom-line solutions, and secrets of self-control (learning what not to say or do).

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Citations

APA Citation, 7th Edition (style guide)

Bacal, R. (2005). Perfect phrases for customer service: hundreds of tools, techniques, and scripts for handling any situation . McGraw-Hill.

Chicago / Turabian - Author Date Citation, 17th Edition (style guide)

Bacal, Robert. 2005. Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation. McGraw-Hill.

Chicago / Turabian - Humanities (Notes and Bibliography) Citation, 17th Edition (style guide)

Bacal, Robert. Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation McGraw-Hill, 2005.

MLA Citation, 9th Edition (style guide)

Bacal, Robert. Perfect Phrases for Customer Service: Hundreds of Tools, Techniques, and Scripts for Handling Any Situation McGraw-Hill, 2005.

Note! Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy. Citation formats are based on standards as of August 2021.

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