Includes index.

"The workplace is a "blink" world: studies show that we form opinions of one another within seven seconds of meeting and that 93 percent of the messages people receive from us have nothing to do with what we actually say. So good nonverbal communication skills can be a huge professional advantage." "Carol Kinsey Goman combines the latest research and her twenty-five years of experience as a consultant, coach, and therapist in this guide to understanding what you and the people you work with are saying without speaking. Cartoons, photos, anecdotes, and dozens of exercises help readers gain control of the messages their bodies are sending so they can project a more accurate and compelling picture of who they really are to their colleagues, clients, and partners."--BOOK JACKET